Citrix Workspace (formerly Citrix Workspace Suite) is a digital workspacesoftware platform developed by Citrix Systems that allows multiple users to remotely access and operate Microsoft Windowsdesktops running in a datacenter or a public or private cloud, via devices located elsewhere.^[1][2] Users are able to access virtual desktops and applications through Citrix Workspace App.^[3] Applications are delivered and managed via Citrix Virtual Apps.^[2]

References[edit]

Citrix Workspace increases employee engagement through a simpler way to work that unlocks innovation and drives better business results. Give employees the technology and tools they need—including optimized workflows via microapps—to do their best work, with a consistent and modern experience independent of legacy systems. When you install Citrix Workspace app, the Citrix Workspace app installer checks whether the Microsoft Visual C Redistributable package is present on the system and installs it if necessary. This document aims to guide you through the installation process of both.

Citrix Receiver Citrix Workspace

1. ^'Citrix makes VDI faster, secure, more reliable and cheaper on storage with the latest XenApp and XenDesktop'. Cloud Computing Intelligence. August 20, 2014. Retrieved 15 July 2015.CS1 maint: discouraged parameter (link)
2. ^ ^abRicknäs, Mikael (April 14, 2008). 'Citrix sets price and release date for XenDesktop'. Network World. Retrieved 25 June 2015.CS1 maint: discouraged parameter (link)
3. ^Howsw, Brett (July 14, 2015). 'Citrix brings full support for Windows 10 to its desktop virtualization products'. AnandTech. Retrieved 14 July 2015.CS1 maint: discouraged parameter (link)

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Objective

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information
This article describes the steps for collecting logs and key data from Citrix Workspace app for Windows. This is applicable for Citrix Workspace app for Windows. The logs and data collected can be used by administrators to identify and troubleshoot configuration issues. The logs and data collected enable Citrix Technical Support to diagnose and troubleshoot cases. This mechanism replaces the Receiver Diagnostic tool.

Pre-Requisites

Is Citrix Workspace Same As Citrix Receiver

The log collection mechanism described in this article is supported with Citrix Workspace app version 2012 and higher.

Instructions

Citrix Downloads Workspace App Windows

1. Navigate to Advanced Preferences and click on ‘Log collection’
2. The ‘Log collection’ dialog is launched. Set the desired log level. Log level ‘Verbose’ captures more detailed logs. Click on ‘Start collecting logs’ once you are ready to reproduce the issue.

3. The below dialog appears. Log collection is now in progress. Proceed to reproduce the issue with Workspace app for Windows. Once you have successfully reproduced the issue, click on ’Stop collecting logs’.

4. The Workspace app collates all the logs collected as a .zip package. This could take a few minutes

5. Click on ‘Save Logs’ to save the logs in a folder of your choice.