Anydesk Is Not Working



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Discover AnyDesk, the secure & intuitive remote desktop software, and take advantage of the application's innovative features! Low Latency and high Framerates are critical for working remotely. Don’t wait for your remote desktop to respond - even at high screen resolutions or low bandwidths of just 100 kB/s. Convince yourself. AnyDesk is a free remote access software it supports unattended access, AnyDesk doesn't require installation, can transfer files, and works without having.

Anydesk problems
  • 1Pie Menu
  • 4Settings
  • 6Troubleshooting
Keyboard
AnyDesk for Android
Required Android:

outgoing connections 4.4 or higher,
incoming connections 5.0 or higher

Remote Control: 7 or higher
AnyDesk on Google Play
Note: The license can be assigned with a Custom Client, which is also needed for the address book.


Warning: As of Android 10 and depending on the smartphone provider, 8 and 9, users will get an Android security prompt regarding casting when connecting to the Android device. For most, this message is unskippable and requires the end user to manually accept the prompt before the connecting user is able to establish the session.

An example of the Android casting security prompt. The message may be slightly different depending on the manufacturer.


Setup and IDThe ID is created on the initial startup and remains valid until you remove the application.
Auto DiscoveryDevices using AnyDesk are automatically displayed. See: Discovery
Unattended AccessUnattended access is also available for Android Setup the unattended password in the security settings.
Automatically discovered AnyDesk-clients within your local network


Pie Menu

During the session, a pie menu indicated by the AnyDesk logo provides the session settings.
Double-tap the button to move it on the screen.Hold on a Pie Menu Item to get the tooltip.

The Settings Menu consists of:
  1. Settings
  2. Select Input Type
  3. Choose Monitor
  4. Actions
  5. Close session


Settings

Settings from the Pie Menu override the settings taken care of from the Main Menu
and are valid for the current session ID.

Choose Remote Monitor

Change Remote Monitor

Choose which display to view when remote device has multiple monitors.

Actions Menu

Actions menu indicated by lightening offers functions to be triggered on the remote device:

  1. Take a screenshot
  2. Upload file to clipboard on remote device.
  3. Download file from clipboard of remote device.
  4. Request elevation (UAC in Windows)
  5. Send Ctrl + Alt + Del (SAS)
  6. VPN
  7. Privacy


Close Session

Tap the session Menu This will close the connection.


Change Input Type

Change Input type

Open Menu and swipe to the Input Tile From top:

  1. Special keyboard like F1, Windows-Key, Tab, etc.
  2. open keyboard (Keyboard which you have installed on your Android device)

Items below are the three Input methods

Input Settings
  1. Mouse mode - (default for Android to Desktop) emulates a mouse.
  2. Touchpad mode - control your remote device like a touchpad with swipes.
  3. Touch to Touch mode - (default for Android to Android)
  4. Translate mouse input to touch input - default settings to enable mouse to touch translation.
Gestures:

Mouse and Touchpad mode:

  • One-finger swipe moves the mouse
  • Two-finger swipe zooms the image.
  • Three-finger swipe scrolls


  • Single tap for left mouse-click
  • Hold for right-mouse-click
  • Three-finger tap for middle-click


Android Hotkeys

To invoke a command, open the keyboard settings in a session or hold the keys ctrl+alt+shift at the same time and press one of the following keys:

KeyFunction
F5/Home/Pos1Android Home
F6/BackspaceAndroid Back
F7Volume Down
F8Volume Up
F9/EscapeAndroid Power
F10Android Menu
EndAndroid DPAD Center

Main Menu and Settings

Available Settings

Open the main menu by swiping from the left on the start-screen
or by tapping the three-stripe button on the top left.

  • Address Book - If a licensed custom client is used
  • Session Recordings
  • Settings
  • Tutorial
  • Help (support.anydesk.com)
  • About AnyDesk
  • Quit AnyDesk

Settings

The Settings on Android are based on the Settings of AnyDesk on Windows.
For usability, available options are tailored for Android.

GeneralChoose an alias and if it should be displayed instead of the ID.
SecuritySet interactive access, unattended access, Two-Factor authentication, standard permissions, discovery behavior and Settings protection by device password or biometric authentication.
PrivacyChoose username and image.
InputAutomatic Keyboard: Choose if keyboard appears when text input field is tapped.

Choose Touch Mode: Mouse or Touchpad

DisplayChoose whether to show remote cursor

Quality:

original
balanced
best reaction time
AudioChoose whether microphone is transmitted.

Choose whether audio from remote client will be transmitted.

ConnectionConnection Settings to setup Proxy and connection behavior.
See Connection.
RecordingChoose to record session at startup
record incoming sessions
record outgoing sessions

Using AnyDesk with managed Profiles (Work Profile)

Steps to make the plugin AD1 ready for AnyDesk connections to a managed profile (Order is important)

  1. Make sure the plugin is installed in main profile and in managed profile.
  2. Make sure the plugin is activated in the accessibility settings.
  3. Open the plugin inside the main profile. Click on the overflow button and configure the plugin.
  • If that does not work, try it from the managed profile. You might need to allow cross profile communication in your MDM solution.
    • The relevant filter is: action='com.anydesk.adcontrol.ad1.CONFIGURE' category='android.intent.category.DEFAULT'
    • Code example: filter = new IntentFilter(); filter.addAction('com.anydesk.adcontrol.ad1.CONFIGURE'); filter.addCategory(Intent.CATEGORY_DEFAULT); int flags = DevicePolicyManager.FLAG_MANAGED_CAN_ACCESS_PARENT | DevicePolicyManager.FLAG_PARENT_CAN_ACCESS_MANAGED; devicePolicyManager.addCrossProfileIntentFilter(getComponentName(context), filter, flags);

Mobile Device Management

As of version 6.1.10 the AnyDesk Android app can be integrated with Microsoft Intune.

This is currently only available for the standard AnyDesk client, which can then be customized on the Microsoft Intune Web-UI.

On the Microsoft Intune Web-UI all available options are displayed, including short descriptions of how they work and what they do.

For more specific information on how to do this, click here.

Troubleshooting

Plugin can´t be activated

Due to changes by some vendors on Android, a restart of the Android device may be required for the control plugin to be functional.


Android TV Plugin

Anydesk Is Not Working Xp

Warning: Please note that the usage of this workaround is without warranty from AnyDesk, and can harm and even violate the warranty of your device.

Anydesk Client Offline

In the event that the vendor for Android/Fire TV device has disabled the Accessibility settings, the control plugin for AnyDesk cannot be activated.
AnyDesk can then be used for Remote View only. A possible workaround is to use the adb shell.
The plugin can be enabled using the following command:
adb shell settings put secure enabled_accessibility_services com.anydesk.adcontrol.ad1/com.anydesk.adcontrol.AccService
More information about adb can be found at the official adb documentation.

Screenrecording Dialog (Android 10+)

Starting with Android 10 and newer, Android forces to accept a Dialog for Screen recording.A workaround to bypass the request is the following adb shell command:
regular version: adb shell appops set com.anydesk.anydeskandroid PROJECT_MEDIA allow
custom client: adb shell appops set com.anydesk.anydeskandroid.custom PROJECT_MEDIA allow

Anydesk Stuck Waiting For Image

Send Support Information

Send trace files on error or after crash:

  • Open the sidebar
  • Switch to 'About AnyDesk'
  • Choose Send Support Information